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Become a mystery shopper

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Would you like to help to improve local health services?

Being a Mystery Shopper is different to other feedback methods as it happens just after you have had contact with health services. That way - we can act quickly if necessary.

If you would like to become a Mystery Shopper, you just need to be over 18 and a patient, service user or carer registered with a GP practice in the West Leicestershire area.

Call Helen Cullinan on 01509 567 796 or complete our registration form.

Stay in touch with the NHS

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Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

Sound interesting? Read more

 

Make a difference with your local PPG

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Would you like to get involved with our campaigns and make a difference in the care patients receive?

Your GP surgery has its own small team of people who provide a voice for all the patients on the practice’s list. Known as a Patient Participation Group or a PPG, these groups meet regularly to work with the GPs and staff at the practice to improve the way things are run.

The work of PPGs is invaluable to our work  as a CCG too. The feedback we get from our PPGs help shape the decisions that we make and directly influence the services we commission for all our patients and carers.

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Latest news and events

CCG news

Understand the risks this Diabetes ...
Health leaders in Leicestershire are urging patients to find out if they run the risk of developing Type 2 diabetes by ...
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What's happening at your local ...
Quorn patient participation group and their GP practice successfully hosted an event with two eminent specialists in Bowel Cancer to ...
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Need immediate medical attention over ...
NHS organisations in Leicester, Leicestershire and Rutland are reminding patients that NHS 111 is open 24 hours a day, 7 days a wee...
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Patients urged to check medications ...
Patients are being reminded to get prepared for the Easter holiday, by making sure they won’t run out of ...
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Health awareness event will support ...
A local GP practice and their patient participation group are hosting an event with two eminent specialists in Bowel Can...
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Protect yourself and others from ...
Patients, carers and members of the public are being reminded to be vigilant when it comes to protecting themselves and...
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To find out what items your first aid kit should include, visit:
Sign up to our mailing list to hear all the latest news: http://socsi.in/g34Fl facebook
An online assessment, developed by Diabetes UK, the University of Leicester and the University Hospital of Leicester NHS Trust is available at http://socsi.in/LU8M2 facebook
Washing your hands is one of the easiest ways to protect yourself from illnesses #staywell facebook
1 in 4 of us will suffer from mental health problems at some stage in our lives - find out what support is available
Did you know that you can book appointments online at any of our GP practices in West Leicestershire? http://socsi.in/zgoW4 facebook
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Get Involved

Influence the shape of local health services

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is ...

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is to ensure we take account of the views of local people to help shape local health services. As a patient or service user, for example you can help us improve services by providing feedback on your experience.

NHS West Leicestershire is committed to involving local people in discussions and decisions about changes to local health services through a variety of ways. This could be taking part in a survey or attending a face to face meeting.  

In this section we provide details of the latest opportunities to be involved in our engagements and consultations. We also include details of consultations and engagements being carried out by our partners, in the NHS and local authorities.

Details of all our engagements and consultations will be made available here but to make sure you don’t miss out on opportunities to get involved register for In Touch to receive regular updates. You can also follow us on Twitter and Facebook.

Children's blood test clinic survey

People in Leicester, Leicestershire and Rutland are being asked for their views on possible changes to the children’s blo...

People in Leicester, Leicestershire and Rutland are being asked for their views on possible changes to the children’s blood test clinic.

This specialist service, which is also known as the Paediatric Phlebotomy Service, is available for babies, children and young people up to the age of 16 whose GP has referred them for a blood test. It operates from three clinics in Leicester city: Braunstone Health and Social Care Centre, Westcotes Health Centre and Merlyn Vaz Health and Social Care Centre.

The service is currently run by Leicestershire Partnership NHS Trust. This contract is coming to an end in September 2018, which provides an opportunity for Leicester City Clinical Commissioning Group (CCG), which commissions the service across Leicester, Leicestershire and Rutland, to consider how this service could best be run in the future, and whether any changes are needed.

Two options are being considered:

  • Keep the children’s blood test clinic as one service and one contract as it is now. Depending on who wins the contract, the location of the clinics may change, but all blood tests would be carried out by the same specialist provider; or

  • Split the service into two and have two contracts. This would mean that the service for babies and children between 0 to 10 years old would be delivered by a specialist provider. Children and young people between 10 and 16 could potentially have their service provided by a local GP practice.

People can share their views by completing the survey online at https://www.surveymonkey.co.uk/r/Childrensbloodclinic. Paper copies of the survey are available by calling 0116 295 1123 (Monday to Friday 9am to 5pm) or emailing joanne.ryder@leicestercityccg.nhs.uk The survey is open until 6th May 2018.

Make a difference with your local PPG

Would you like to get involved with our campaigns and make a difference in the care patients receive? Your GP surg...

Would you like to get involved with our campaigns and make a difference in the care patients receive?

Your GP surgery has its own small team of people who provide a voice for all the patients on the practice’s list. Known as a Patient Participation Group or a PPG, these groups meet regularly to work with the GPs and staff at the practice to improve the way things are run.

The work of PPGs is invaluable to our work  as a CCG too. The feedback we get from our PPGs help shape the decisions that we make and directly influence the services we commission for all our patients and carers.

Read more

Stay in touch with the NHS

Do you want to be the first to know about what is happening with your local NHS services in West Leice...

Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

Sound interesting? Read more

 

Local services - non emergency patient transport

TASL (non emergency patient transport service) Find out more about the service, the eligibility criteria and the eng...

TASL (non emergency patient transport service)

Find out more about the service, the eligibility criteria and the engagement work that helped design the contract. You can also feed back your experiences to us.

Become a mystery shopper

Would you like to help to improve local health services? Being a Mystery Shopper is different to other feedback m... Would yo...

Would you like to help to improve local health services?

Being a Mystery Shopper is different to other feedback methods as it happens just after you have had contact with health services. That way - we can act quickly if necessary.

If you would like to become a Mystery Shopper, you just need to be over 18 and a patient, service user or carer registered with a GP practice in the West Leicestershire area.

Call Helen Cullinan on 01509 567 796 or complete our registration form.

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