Help us help you - new LLR winter website launched

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A new website has been launched to help local people stay well this winter. The Help us help you this winter web pages are hosted on the Better Care Together LLR website.

The new web pages have been put together by the three Clinical Commissioning Groups (CCGs) covering Leicester, Leicestershire and Rutland (LLR) along with our partners.

The site is packed with advice and guidance covering a range of winter messaging. You can find lots of information and resources covering topics such as:

  • self care
  • flu immunisation
  • getting the right care through NHS 111
  • tips for staying well this winter 
  • antibiotics usage

The new website provides a lot of information specific to LLR, and supports the broader national 'Help us help you' campaign run by NHS England. You can see the national website here.


Patients to benefit from major NHS funding boost

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slide2Earl Shilton patients will soon benefit from a major NHS funding boost to improve local GP facilities.

Heath Lane Surgery is set to receive almost £770k from the NHS England Estates and Technology Transformation Fund. Together with an investment from Heath Lane Surgery it will fund four additional consulting rooms, a surgical suite, an additional office and reconfiguration to the current administration space with relocation of medical records.

The benefits to patients will include an increase in the availability of pre-bookable appointments, a Home-from-Home Renal Dialysis Unit, higher tiered minor clinics and additional contraception clinics for coils and implants, as well as more trainee doctors. The funding will also enable the practice to continue to seek secondary care services that can be provided in house, to prevent patients from having to travel to hospitals.

Dr Priestman of Heath Lane Surgery said: “How fortunate we are to be able to improve and extend the practice at a time when we are expecting patient numbers and demand to see health care professionals increase. We have been well supported by NHS England in getting this development approved”

Dr Lawrence, also of Heath Lane Surgery said: “This is an exciting development in order to provide increased healthcare and services to the people of Earl Shilton and surrounding areas”.

Professor Mayur Lakhani, Chair of West Leicestershire Clinical Commissioning Group (CCG) said: “This is fantastic news for patients and staff at Heath Lane Surgery. Practice staff will be able to provide more secondary care services on site, which will save patients from unnecessary trips to hospital. As a CCG promoting more joined-up, integrated care based on the needs of patients, we are delighted by this announcement”.

Building work commenced in the week beginning 5th November 2018, and is anticipated to last for around 40 weeks. Whilst works are being carried out Heath Lane patients are being encouraged to consider using alternative car parking that is available in Earl Shilton due to the slight impact of the buidling works on car parking space at the practice.

Visit the Heath Lane Surgery website

Choose self care this winter

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One of the ways to take care of yourself this winter is to make sure your medicine cabinet is well stocked. Minor conditions such as colds, coughs and sore throats can be easily treated with supplies you can keep at home. It costs as little as £10 to stock your medicine cabinet and this can make a big difference to your health this winter.

We recommend always having the following items at home:

  • Painkillers like ibuprofen and paracetamol
  • Aspirin (should not be taken by children under 12)
  • Antihistamines for allergies
  • Diarrhoea relief
  • Constipation relief
  • Throat lozenges
  • Antacid

You should also have a fully-stocked first aid kit with plasters and bandages. In the summer, make sure you have sunscreen and also antiseptic cream for bites and stings.

Luvjit Kandula, Chief Officer for Leicestershire and Rutland Local Pharmaceutical Committee  says: “One tip for self care is to familiarise yourself with all the different ways you can get medical help if you need it. NHS 111 is available 24/7 to give advice on how to treat any illnesses or injuries you may have.

“All pharmacists are equipped to give you advice on treating minor illnesses or can point you in the direction of more help if necessary. They can also advise on ways you can make small changes to have a healthier lifestyle.”

For more information on Self Care Week visit the Self Care Forum website. You can also get help and advice on looking after your health on our Your Health Services page.

Useful resources


New provider of wheelchair, orthotics and prosthetics services starts today

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From today, patients who receive wheelchair, orthotics and prosthetics services in Leicester, Leicestershire and Rutland will receive their care from Opcare, part of the Ability Matters Group.

This service was previously provided by Blatchford. Opcare were appointed following engagement with patients in 2017 and a procurement process earlier this year.

Opcare has been providing specialist prosthetic, orthotic, and mobility services throughout the UK and Ireland for over 25 years.

Through Opcare, patients will receive the following service benefits:

  • Convenient locations: The service will be provided from the same central location in the Meridian area of Leicester that patients will already be familiar with. Clinics will also be available in most of the community hospitals in Leicestershire and Rutland: Hinckley Hospital, Rutland Memorial Hospital, Loughborough Hospital, Market Harborough Hospital, Melton Mowbray and Coalville.
  • More joined up care: Many patients use more than one of the services, for example, wheelchairs and prosthetics. Patients will now have a single point of contact for all three services.
  • Easier access: Gaining access to the service will be easier, with more health professionals able to make referrals as well as GPs. Patients will also be able to refer themselves.
  • Continuity of care: Patients will continue to be cared for by the same staff – patients have told us that they really value this.

Letters are in the process of being sent out to existing patients of the service. Any existing appointments arranged with Blatchford, will now be carried out by Opcare.

If you have any queries or to arrange new appointments, please call Opcare on 0116 296 8400.

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Get Involved

The Better Care Together Plan - our STP

The Better Care Together Plan - Our Sustainability and Transformation Partnership The NHS commission and provide health and care services for over...

The Better Care Together Plan - Our Sustainability and Transformation Partnership

The NHS commission and provide health and care services for over a million people in Leicester, Leicestershire and Rutland. Every day our services support people to stay healthy and lead independent lives. And when people are ill, our services are there for them, their carers and families.
Over the next few years, the services we deliver, and where and how we offer them, will need to change, so that they can continue to be delivered in a way that is safe for patients as well as in a way the NHS can afford. The demand for services is growing more quickly than the resources which we have can cope with, as people are living longer and our population is continuing to grow. The Better Care Together Plan explains how these services can be changed for the better to improve care and the patient experience while meeting these demands.
In 2017 we held events across West Leicestershire to share the draft version of the plan with patients, family carers and staff to discuss the draft Better Care Together Plan. You can find out more about the events on this page, and download the findings from the STP events on this page.
In the 70th year of the NHS the partnership has published ‘Next steps to better care in Leicester, Leicestershire and Rutland’, a document describing the progress of partners from health and local authorities to improve the health and wellbeing of local people. Download the BCT Brochure.
To find out more, and see how you can be involved, visit the Better Care Together website

Influence the shape of local health services

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is ...

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is to ensure we take account of the views of local people to help shape local health services. As a patient or service user, for example you can help us improve services by providing feedback on your experience.

NHS West Leicestershire is committed to involving local people in discussions and decisions about changes to local health services through a variety of ways. This could be taking part in a survey or attending a face to face meeting.  

In this section we provide details of the latest opportunities to be involved in our engagements and consultations. We also include details of consultations and engagements being carried out by our partners, in the NHS and local authorities.

Details of all our engagements and consultations will be made available here but to make sure you don’t miss out on opportunities to get involved register for In Touch to receive regular updates. You can also follow us on Twitter and Facebook.

Make a difference with your local PPG

Would you like to get involved with our campaigns and make a difference in the care patients receive? Your GP surg...

Would you like to get involved with our campaigns and make a difference in the care patients receive?

Your GP surgery has its own small team of people who provide a voice for all the patients on the practice’s list. Known as a Patient Participation Group or a PPG, these groups meet regularly to work with the GPs and staff at the practice to improve the way things are run.

The work of PPGs is invaluable to our work  as a CCG too. The feedback we get from our PPGs help shape the decisions that we make and directly influence the services we commission for all our patients and carers.

Read more

Stay in touch with the NHS

Do you want to be the first to know about what is happening with your local NHS services in West Leice...

Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

Sound interesting? Read more


Better Care Together – Next Steps to better care in Leicester, Leicestershire and Rutland - come and join us at one of our events

Leicester, Leicestershire and Rutland (LLR) have the opportunity of significantly investing in the acute hospital estate in Leicester and sig...

Leicester, Leicestershire and Rutland (LLR) have the opportunity of significantly investing in the acute hospital estate in Leicester and significantly improving services for the benefit of the local population.

To talk about these proposed improvements, NHS partners in LLR are inviting the public to a series of open engagement events to share the plans for the hospitals and maternity services in Leicester.  As an integral part of the Better Care Together programme for LLR, people can also hear about other work underway to make care better for patients – including improvements to the healthcare that patients receive at home and in the local community.

The events will be held between 5pm and 7.45pm.  People can drop in for the whole event or just come along for either the informal discussions on NHS plans for improvements, between 5pm and 6pm, or attend the formal presentations and question and answer session commencing at 6.00pm.

The dates and venues are:

  • Monday 29 October, Loughborough Town Hall, Market Place, Loughborough, LE11 3EB
  • Tuesday 30 October, Peepul Centre, Orchardson Avenue, Leicester, LE4 6DP
  • Thursday 1 November, Civic Centre,  Burton Street, Melton Mowbray, LE13 1GH
  • Wednesday 7 November, Lyric Rooms, Lower Church Street, Ashby-de-la-Zouch, LE65 1AB
  • Wednesday 14 November,  Eyres Monsell Club and Institute, Littlejohn Road,  Leicester,LE2 9BL
  • Thursday 15 November, The Three Swans Hotel, 21 High Street, Market Harborough, LE16 7NJ
  • Monday 19 November, Rutland County Council, Catmose Street, Oakham, LE15 6HP
  • ****NEW DATE**** Monday 26 November, Sketchley Grange Hotel, Sketchley Lane, Burbage, Hinckley, LE10 3HY  ****NEW DATE****
  • ****NEW DATE**** Tuesday 27 November, The Hugh Aston Building, De Montfort University, The Newarke, Leicester, LE2 7BY ****NEW DATE****

The improvements being proposing would reconfigure the three hospitals currently run by University Hospitals of Leicester NHS Trust.  Those hospitals are the Leicester Royal Infirmary, Glenfield Hospital and Leicester General Hospital. 

Under the proposals acute services – where patients receive short-term treatment for an urgent medical condition, or during recovery from surgery - would be moved to two hospitals. These would be the Leicester Royal Infirmary and Glenfield Hospital. 

Some non-acute health services would continue to be provided at Leicester General Hospital, including the Leicester Diabetes Centre of Excellence, GP Access Imaging Hub and Stroke Rehabilitation.

Those plans include building a brand new single site maternity hospital at Leicester Royal Infirmary along with a dedicated Children’s Hospital. At the Glenfield Hospital we want to create a new treatment centre dedicated to planned surgery.  This will mean that fewer operations are cancelled and we can build more wards to treat the increase in patients we are seeing with heart, chest and lung problems.

We recognise that people have questions about the proposals for the consolidation of level 3 intensive care services onto two of our sites and we look forward to the opportunity to explain why this is so important and the impact of this change on the wider reconfiguration plans.

People will also be able to talk to representatives from NHS organisations about the progress being made to keep more people well and out of hospital and provide better care in a crisis, as well as discussing the changes that will deliver more care close to home - particularly for those people who have one or more long term condition and those in need of high quality specialist care. 

We look forward to welcoming people to one of the events to discuss in much more details the proposed plans and discuss the practical benefits they will deliver in the future and respond to any concerns that people may have.  

To give us an indication of the number of people attending each event, we would be grateful if you could register your attendance at www.bettercareleicester.nhs.uk/getinvolved/, email         BCTComms@westleicestershireccg.nhs.uk or call 0116 295 4104.

Further information regarding the events is available by visiting www.bettercareleicester.nhs.uk