West Leicestershire CCG may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 July 2012.

What we collect

We may collect the following information:

  • name, job title, and organisation
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • data related to event attendance

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about forthcoming events or other information which we think you may find interesting using the email address which you have provided.
  • Internal record keeping.
  • From time to time, we may also use your information to contact you for research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests and previous usage.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

User tracking

West Leicestershire CCG will make no attempt to identify individual users unless you register or log in to use the booking facilities. You should be aware, however, that access to web pages will generally create log file entries in the systems of your Internet Service Provider (ISP) or network services provider. These entities may identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is outwith the responsibility or control of West Leicestershire CCG.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information on this site in the following ways:

  • when registering on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct research purposes
  • if you have previously agreed to us using your personal information for direct research purposes, you may change your mind at any time by writing to or emailing us at the address below.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address below.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Email privacy

We have created this email privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

Why did you receive an email from us?

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future ("opt-in"), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

How we protect your privacy

We use security measures to protect against the loss, misuse and alteration of data used by our system.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

How can you stop receiving email from us?

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to This email address is being protected from spambots. You need JavaScript enabled to view it. for review.


Privacy and data protection enquiries relating to this website may be made in writing to:

West Leicestershire Clinical Commissioning Group
55 Woodgate,
LE11 2TZ

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For more information about local health services in West Leicestershire visit our website: facebook

Get Involved

Influence the shape of local health services

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is ...

From time to time NHS West Leicestershire CCG reviews the services it commissions. A key part of any review is to ensure we take account of the views of local people to help shape local health services. As a patient or service user, for example you can help us improve services by providing feedback on your experience.

NHS West Leicestershire is committed to involving local people in discussions and decisions about changes to local health services through a variety of ways. This could be taking part in a survey or attending a face to face meeting.  

In this section we provide details of the latest opportunities to be involved in our engagements and consultations. We also include details of consultations and engagements being carried out by our partners, in the NHS and local authorities.

Details of all our engagements and consultations will be made available here but to make sure you don’t miss out on opportunities to get involved register for In Touch to receive regular updates. You can also follow us on Twitter and Facebook.

Children's blood test clinic survey

People in Leicester, Leicestershire and Rutland are being asked for their views on possible changes to the children’s blo...

People in Leicester, Leicestershire and Rutland are being asked for their views on possible changes to the children’s blood test clinic.

This specialist service, which is also known as the Paediatric Phlebotomy Service, is available for babies, children and young people up to the age of 16 whose GP has referred them for a blood test. It operates from three clinics in Leicester city: Braunstone Health and Social Care Centre, Westcotes Health Centre and Merlyn Vaz Health and Social Care Centre.

The service is currently run by Leicestershire Partnership NHS Trust. This contract is coming to an end in September 2018, which provides an opportunity for Leicester City Clinical Commissioning Group (CCG), which commissions the service across Leicester, Leicestershire and Rutland, to consider how this service could best be run in the future, and whether any changes are needed.

Two options are being considered:

  • Keep the children’s blood test clinic as one service and one contract as it is now. Depending on who wins the contract, the location of the clinics may change, but all blood tests would be carried out by the same specialist provider; or

  • Split the service into two and have two contracts. This would mean that the service for babies and children between 0 to 10 years old would be delivered by a specialist provider. Children and young people between 10 and 16 could potentially have their service provided by a local GP practice.

People can share their views by completing the survey online at https://www.surveymonkey.co.uk/r/Childrensbloodclinic. Paper copies of the survey are available by calling 0116 295 1123 (Monday to Friday 9am to 5pm) or emailing joanne.ryder@leicestercityccg.nhs.uk The survey is open until 6th May 2018.

Make a difference with your local PPG

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Your GP surgery has its own small team of people who provide a voice for all the patients on the practice’s list. Known as a Patient Participation Group or a PPG, these groups meet regularly to work with the GPs and staff at the practice to improve the way things are run.

The work of PPGs is invaluable to our work  as a CCG too. The feedback we get from our PPGs help shape the decisions that we make and directly influence the services we commission for all our patients and carers.

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Stay in touch with the NHS

Do you want to be the first to know about what is happening with your local NHS services in West Leice...

Do you want to be the first to know about what is happening with your local NHS services in West Leicestershire?

By signing up to our In Touch mailing list, you will receive monthly messages to keep you up to date including information on local health events, new services, opportunities to get involved in the planning and design of new services, or information about health conditions and support which you are particularly interested in. 

We’ll never pass your details on to anyone else, and we’ll never try to sell you anything – this is about keeping you in touch with what is happening in your local NHS.

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Local services - non emergency patient transport

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TASL (non emergency patient transport service)

Find out more about the service, the eligibility criteria and the engagement work that helped design the contract. You can also feed back your experiences to us.

Become a mystery shopper

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Would you like to help to improve local health services?

Being a Mystery Shopper is different to other feedback methods as it happens just after you have had contact with health services. That way - we can act quickly if necessary.

If you would like to become a Mystery Shopper, you just need to be over 18 and a patient, service user or carer registered with a GP practice in the West Leicestershire area.

Call Helen Cullinan on 01509 567 796 or complete our registration form.