What’s your experience of the repeat prescription process?

What’s your experience of the repeat prescription process?


What’s your experience of the repeat prescription process?

West Leicestershire CCG is undertaking a review of repeat prescription processes, to understand if there are ways they can be improved for patients, pharmacies and practices.

Patients who regularly request repeat medicines via their GP, pharmacist or another service are being invited to answer a short survey about how they manage their repeat prescriptions and how well they think the process works for them.  The feedback from the survey will be used to determine if improvements can be made and how any potential changes might impact patients.

It’s hoped the improvements identified can also help to reduce levels of wasted medicine, as some patients report ending up with more medicines than they need being stored at home, which can be frustrating for patients and wasteful for the NHS.  

In Leicester, Leicestershire and Rutland medicines waste is estimated to be in the region of over £2 million per year and West Leicestershire CCG is keen to find out if it can reduce its share of this by asking how people order their repeat prescriptions.

The results will help the CCG to build an understanding of how patients currently use the repeat prescription processes available to them and how any future changes might impact them.

Any patient or carer who orders repeat prescriptions is encouraged to complete the survey and let us know about your experiences.

The survey can be completed by following this link and responses should be submitted by Sunday 25 February.