Earlier in the year we held a roadshow of events to discuss proposals made in the Sustainability and Transformation Plan (STP) for health and care in Leicester, Leicestershire and Rutland.
People told us how the proposals would impact on them and their families in keeping well and supporting recovery. People also asked us to think about other important aspects of care when developing our proposals.
These events were extremely well attended with 271 members of the public and 70 health and social care staff actively participating and contributing to the discussions.
We're extremely grateful to everyone who took part in the events. We have gathered a huge amount of information that describes people's experiences of health and care and what matters most. This information has now been analysed and evaluated and a report is now available. View our summary report for more information.
The report covers a range of themes, but a significant amount of feedback focuses on five areas of the STP that we asked people to discuss:
- The philosopy of the “home first” model – where at every stage in the patients’ journey we ask “Why is this patient not at home?” or “How best can we keep them at home?”, as we know that home is where patients recover most quickly.
- Developing resilience in the community by supporting general practice. Your local practice and the primary healthcare team will remain the basic unit of care. However, whilst a large proportion of care will remain within a patient’s own practice, recognising the importance of the doctor-patient relationship, an increasingly significant proportion will be provided by practices coming together to collaborate in federations, using their expertise, sharing premises, staff and resources to deliver care for and on behalf of each other. In this way, it will be possible to improve access and provide an extended range of services to our patients at scale.
- Developing resilience in the community through integrated locality teams – teams which bring together staff from health and social care to support patients to recover or manage multiple long term conditions without the need for multiple appointments with different teams.
- Developing resilience in the community through community services – through work to deliver more diagnostics and outpatient services in the community, preventing people needing to travel to larger hospitals such as Leicester Royal Infirmary, and ensuring that community hospital beds are available for those who need them.
- 24/7 access to urgent care that gets you the right care and treatment in a crisis. This is by providing support to people who need urgent care 24 hours, 7 days a week by providing patients who need it, access to a nurse, a doctor - or another health care professional when they call NHS 111. After a conversation, the patient will be referred you to the right service and care that best suites them, which could be a home visit, or an appointment at a walk-in clinic or primary care hub.
As you will see from the feedback, people mainly thought that our ideas were good in principle, but for each point they were able to tell us about additional things they feel we need to consider.
For more information on the above topics, please see the slides from the events.
What happens next?
All the feedback has been shared with the people that lead the many workstreams that make up the STP. They will use it to inform the next draft or refresh of the STP which will come out in the summer.
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